User Testing Script

Participant Introduction

[Welcome the participant, offer the opportunity to use bathroom facilities.] Thank you for coming today. My name is [name]. We’re working on the design for NestEgg, a task-based productivity app, and as part of the process we’re asking a variety of people to attempt various tasks using it to see what elements of the design need to be changed. I’d like to stress that we’re testing the product, and not your abilities. If you find parts of the product difficult to use or understand, so will other people, and it will be our job to make sure we make the appropriate changes to improve it. Today’s session will last for approximately twenty minutes. If you want to stop at any time, just say so.

Introduce Tasks

We have a total of five tasks, and I’ll give them to you one at a time. I’ll be asking you to ‘think aloud’ as you work. For example, if you don’t know what something is for, please say ‘I don’t know what this is for’, or something similar. I may also prompt you from time to time to ask you what you are thinking.

Do you have any questions before we begin? [wait for questions]

Task 1 – Navigate to the Trophy Room

Your first goal is to get to the trophy room screen.

[When complete.] Thank you. We’ll now move to the next task.

Task 2 – Add a New Goal

Your next task is to add a new goal.

[When complete.] Thank you. We’ll now move to the next task.

Task 3 – Check off a Daily Task

Now, you will mark a daily task as complete.

[When complete.] Thank you. We’ll now move to the next task.

Task 4 – Change your Profile Picture

Please change your profile picture.

[When complete.] Thank you. We’ll now move to the next task.

Task 5 – Visit the Store

And finally, please visit the store.

[When complete.] Thank you.

Debrief

That completes the tasks. Do you have any other thoughts or comments?

Once again, I’d like to say thanks for coming today. Do you have any comments or questions about today’s session?

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